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Member Support
Get answers to common questions here.
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How do I cancel my membership?We're sorry to hear you need to cancel. Before you cancel, please consider the following: - If you're canceling for financial reasons, feel free to reach out about our Ambassador Program. You can get a free membership with a small volunteer role that makes a big impact on community. We keep it light and we like to take good care of our Ambassadors! - If there's an issue you'd like us to know about, you can fill out our Experience Survey to report it anonymously. - Did you know we gift memberships to those who are financially struggling or looking for work? If you'd like to keep your monthly membership active and donate your seat to someone who's in need, just let us know and we'll make the switch. Whatever your reason for canceling, we're happy to help make it easy for you. Please give us a call at 512-222-8974 or visit any location. You can also log into your member profile and cancel from there. Either way, please share with us your reason for cancellation so we can help improve our services.
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How can I get a free membership?Here at Dwell Coworking, we're mostly interested in building a strong community where members feel connected and like they belong here. To that end, we have several Ambassador roles available where you can be a part of creating that experience for others. Ambassadors receive a free membership for a small volunteer commitment. Get in touch to learn more!
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How do I change my subscription payment method?Change your payment method for your subscription is super easy. Here's how: Log into your member account by clicking "log in" in the top right of any page If it's your first time logging in you'll need to set a password Once logged in, head to "subscriptions" where you'll find your subscription Click the link that says "Update Payment Method" Enter your new payment details and submit
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Can I take calls while I'm in the space?We do things differently at Dwell Coworking. While many coworking spaces force you to run off to a call room or booth, we don't do this. In fact, many of our locations don't have call rooms or booths. All we ask is that you wear headphones and keep your voice to a conversational level. If you need to be louder or feel the need for extra privacy, consider finding out about our conference room availability.
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What are the verification documents required to sign Form 1583?You’ll need to provide two forms of identification: Photo Verification - Primary ID (Government-issued with a photo) This can include a driver’s license, passport, state-issued ID, or military ID. Address Verification - Secondary ID This can include a utility bill, vehicle registration, lease agreement, or voter registration card. Both IDs must be current, and the names must match the information on the CMRA Form 1583.
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Do I need to come in person to set up my Virtual Office Membership?Yes, currently, all sign-ups must be completed in person. This ensures we can verify your identity, review the required documents, and answer any questions you may have.
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What are the basic terms of the Virtual Office Membership?These are the basic terms of service. Full terms and conditions will be provided when you get in touch. Membership Term: We require a minimum two-month commitment. Fees: There is a $50 initiation fee and you'll be auto billed $49 per month on the same day that you signed up. Cancellation Policy: You can cancel at any time with 30 days' written notice. Mail Handling: Mail and package handling is included. You must pick up mail every two weeks and packages within 48 business hours. You will be notified of packages delivery only. Conference Room Use: One hour of complimentary conference room booking is included per month, with additional hours available at a discounted rate. Flex Desk Use: Two days of coworking space access per month are included, with the option to purchase additional days as needed.
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Do I need to get my CMRA Form 1583 notarized?No, as long as you sign Form 1583 in person at one of our locations and we verify your ID. If you are unable to sign in person, notarization would be required, but at this time, all sign-ups must be completed in person.
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Can I use the address to add my business to a Google Business or other online geo-location service?This is strictly not allowed. Virtual office memberships don’t meet Google’s requirements for creating or verifying a Google Business Profile. For businesses that need this capability, we recommend exploring private office memberships which offer this capability on a case-by-case basis at select Dwell Coworking locations.
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Why is the USPS Form 1583 required?The CMRA Form 1583 is required by the USPS to authorize us to receive mail on your behalf. It ensures compliance with federal regulations for handling mail and protects both you and your business.
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If I have a Virtual Office Membership, can I use the coworking space as well?Yes! Your Virtual Office Membership includes two days of flex desk use and one hour of conference room booking per month, so you can work in a professional environment and meet clients whenever you need it.
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Do you offer day or week passes?We offer daily passes alongside our monthly membership. Day passes can be used at any location and do not expire. These includes: Single-day pass: $10/day The going rate is $25/day at most coworking spaces. That's crazy! 5-day pack: $40 Save 20% off our regular day pass rate.
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Will there be coffee available?Yes! Coffee is free at every Dwell Coworking location.
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Why does Dwell Coworking do memberships?Dwell Coworking memberships give our users the freedom to affordably and conveniently choose when and where they want to work or spend time with others. Our goal is to remove the obstacles that prevent home-based remote workers from making the trek out of their homes each day. If you've said or thought any of the following quotes, Dwell Coworking is for you! "I can't afford to use a coworking space." If you can afford to go to a coffee shop 4-5 days per month, you can afford our memberships -- and our coffee is great! "I hate driving into the city, especially during the week!" We do too! Our plan is to put a coworking space in (or very near) every neighborhood, in every city. We'll accomplish this through coming alongside existing organizations to help them start and operate their own coworking spaces near you. "My schedule is too unpredictable for a membership to a coworking space. I don't want to pay a bunch of money and then feel pressured to use it enough to justify the cost." We feel you there 100%. Our membership fees are as guilt-free and forgettably low as many of the things you already get charged for on a recurring monthly basis. And if that becomes too much, you can pause your membership at any time within 30 days of the next billing cycle.
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Can I bring a friend?Yes! Friends can join for lunch or a short visit together. If they plan to work with you for longer than a couple hours or need to work independently, we ask that they purchase a plan or day pass. If it's their first visit, they get a free pass!
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What if I need to take phone calls during the working day?We get that this is an essential part to many of our days as remote workers. You can rest assured that every Dwell Coworking location provides more than one avenue for taking calls (phone and video). Each coworking location in our network offers different rules & provisions around phone usage depending on how the space is set up. Please check in with the community manager of the space you're visiting for info on how it works there. Typical options for taking phone and video calls are as such: From Your Workspace - Some spaces may not care if you take a call and talk from where you sit. In a Designated Room With Other Callers - Certain workspace locations may have a room with several desks available where it's ok to take calls. This is often separated from another "quiet room" somewhere else in the building. From a Call Room - You may find that your coworking space has small call rooms (often referred to as "call booths") which provide much more privacy for taking calls. If privacy is a concern, you may also consider taking your call outside the building or, occasionally, from your car.
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